Privacy Policy

1. Introduction

Gemilang Labs ("we", "us", "our") is committed to protecting the personal information of everyone who uses our website or engages with our services. This Privacy Policy explains what information we collect, how we use it, and what choices you have regarding your data.

This policy applies to our website at gemilangls.sbs and to all services we provide. If you have questions, please contact us at [email protected].

2. Data We Collect

We collect personal information only when you voluntarily provide it through our contact form or direct communication. This may include:

• Your name and email address (required for enquiries)
• Your phone number (if provided)
• Details about your business shared in your message
• Technical data collected automatically (IP address, browser type, pages visited) via analytics tools

We do not collect sensitive personal data as defined under the Personal Data Protection Act 2010 (Malaysia).

3. Legal Basis and Purpose

We process your personal data on the following bases:

• Consent — when you submit our contact form or accept cookie use
• Legitimate interest — to improve our website and understand how visitors use it
• Contract performance — when corresponding about or delivering a service you have engaged us for

We use your data to respond to enquiries, discuss and deliver services, improve our website, and — only where you have consented — send relevant communications about our work.

4. Data Retention

We retain contact form submissions for up to 24 months after our last correspondence. If we enter a service agreement, relevant records are kept for up to 7 years in accordance with Malaysian accounting and business law requirements. Analytics data is retained in aggregated, anonymised form indefinitely.

5. Cookies and Analytics

We use cookies to understand how our website is used and to improve the experience. These include essential cookies (required for the site to function), analytics cookies, and preference cookies. You can manage your cookie preferences at any time via our Cookie Policy page.

We may use third-party analytics services such as Google Analytics, which process data in accordance with their own privacy policies. Where applicable, we ensure data processing agreements are in place.

6. Data Sharing

We do not sell or rent your personal data. We may share it with:

• Service providers who process data on our behalf (e.g. email, analytics), under written agreements
• Regulatory authorities if required by Malaysian law

We do not transfer personal data outside Malaysia without ensuring appropriate protections are in place.

7. Data Protection

We maintain reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss. These include access controls, secure communication protocols, and regular review of our practices.

In the event of a data breach that affects your rights and interests, we will notify you and the relevant authority as required under applicable law.

8. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for processing where consent is the legal basis
• Limit or object to certain processing activities
• Lodge a complaint with the Department of Personal Data Protection (PDPD), Malaysia

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing any personal information.

10. Children's Privacy

Our services are intended for business owners aged 18 and above. We do not knowingly collect information from individuals under the age of 18. If we become aware that we have collected such data, we will delete it promptly.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised "last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact

For any privacy-related questions or requests, please contact:

Gemilang Labs
Jalan Sultan Ahmad Shah 14, 10050 George Town, Penang, Malaysia
[email protected]
+60 4-2287 6053